D-Lab Front Desk & Data Operations Assistants

Position Overview

The D-Lab Front Desk & Data Operations Assistants support both the day-to-day operations of the D-Lab space and the management of workshop and participant data in Salesforce.

This role is ideal for students interested in data systems, operations, and technical problem-solving, with opportunities to gain hands-on experience in tools such as Salesforce, Google Workspace, and GitHub. We are looking to hire 3-4 people for this role. 

Apply Here:

Application link

'Responsibilities

Front Desk and Community Support

  • Staff the D-Lab Front Desk in the Social Sciences Building

  • Greet students, faculty, and staff and assist them in navigating D-Lab services

  • Check participants in for workshops and support event logistics

  • Triage consulting appointments and monitor ticket status using GitHub

  • Respond to general inquiries in person, via email, and on Slack

  • Support the setup and cleanup of D-Lab events and maintain shared spaces

Data and Salesforce Support

  • Enter, update, and maintain records in Salesforce related to workshops, participants, and services

  • Assist with data cleaning, formatting, and quality checks to ensure accurate reporting

  • Support data imports and updates using spreadsheets (Google Sheets or Excel)

  • Identify and flag inconsistencies or issues in data systems

  • Assist with documenting workflows and improving internal processes

  • Curate zoom video recordings

Administrative and Technical Tasks

  • Edit and publish workshop recordings via Zoom

  • Draft and respond to email communications

  • Assist staff with operational and technical tasks as needed

What You Will Learn

  • Hands-on experience with Salesforce and CRM systems

  • Best practices for data cleaning, organization, and quality control

  • Customer service and professional communication in a technical environment

  • Exposure to GitHub workflows and ticketing systems

  • Technical troubleshooting and process improvement

  • Experience supporting workshops and training programs

Qualifications

  • Must be an enrolled UC Berkeley undergraduate student for the Spring 2026 semester.

  • Must be able to commit to at least two semesters 

  • Must be available to work 5-10 hours per week.

  • Must be able to lift up to 35 pounds to change the water jug

  • Ability to work on-site at the D-Lab in the Social Sciences Building and across campus.

Preferred Qualifications

  • Interest in data, technology, or operations

  • Experience with Google Sheets or Excel (e.g., formulas, sorting, filtering)

  • Strong attention to detail and organizational skills

  • Ability to learn new systems, such as Salesforce, quickly

  • Clear communication and willingness to ask questions

  • Ability to manage multiple tasks and work independently

What Makes Someone Successful in This Role

  • Comfortable working with both people and systems

  • Able to perform repetitive tasks with a high level of accuracy

  • Curious and proactive when identifying issues or inconsistencies

  • Able to follow structured processes and contribute to improvements

  • Self-directed and does not require close supervision; proactively identifies tasks and follows through independently.

  • Comfortable asking thoughtful questions when clarification is needed.

Pay Rate:

This is an hourly, shift-based position. The starting rate is $19.18 per hour. 

D-Lab is an open, inclusive culture that values diversity and open exchange, and we encourage you to develop leadership skills in your particular area while working collaboratively with other students and staff.