Applications for Spring 2025 UTech will open soon.
Apply here by Friday, January 10th
Job Description:
UTechs are the face of D-Lab’s virtual front desk, offering assistance to anyone who drops-ins by aligning them with the proper service or resource. This position is the front line support for D-Lab, and is often people’s first (and lasting) impression of D-Lab. Among other things, UTechs manage the “D-Lab Frontdesk” email inbox, contribute our weekly newsletter, contribute to workshop production and video curation, and assist with consultation requests and assignment to the proper resource or consultation service.
We need you if: You are service-oriented and have a strong attention to detail. You are a student who is enthusiastic about helping students. You like to ask and answer questions. You are self-motivated. You are proactive and like to keep busy.
Qualifications
Required:
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Must be an enrolled UC Berkeley undergraduate student for the Spring 2025 semester.
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Must be able to commit to at least two full semesters (e.g. Spring 2025 and Fall 2025).
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Must be available to work 8-15 hours per week.
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Ability to work on-site at the D-Lab in the Social Sciences Building. This position does not offer remote work.
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Available Work-Study Funding is REQUIRED.
Preferred:
- Ability to communicate and interact professionally with a diverse group of clients and staff.
- Strong attention to detail.
- Effective organizational, administrative, and multi-tasking skills.
- Ability to work productively both in teams and independently.
- Ability and motivation to learn new skills and technologies.
- Friendly, approachable, responsible, dependable.
- Some working knowledge of software in one or more operating systems (Windows, MacOS).
What you will learn on the job:
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Customer service and how to deal with clients.
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Technical troubleshooting.
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Problem-solving skills.
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Technical documentation.
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Presentation of training materials.
Pay Rate
This is an hourly, shift-based position. Starting rate is $18.70 per hour.
D-Lab is an open, inclusive culture that values diversity and open exchange. We will let you develop leadership in your particular area while working collaboratively with other students and staff.
If you have any questions, please reach out to dlab-frontdesk@berkeley.edu!