Undergraduate Technicians (UTechs)

Applications are open for Spring 2023 UTech!

Apply here by Sunday, January 15th.

Job Description:

UTechs are the face of D-Lab’s virtual front desk, offering assistance to anyone who drops-ins by aligning them with the proper service or resource. This position is the front line support for D-Lab, and is often people’s first (and lasting) impression of D-Lab. Among other things, UTechs manage the “D-Lab Frontdesk” email inbox, contribute our weekly newsletter, contribute to workshop production and video curation, and assist with consultation requests and assignment to the proper resource or consultation service.

We need you if: You are service- and detail-oriented. You are a student who is interested in helping students. You like to be asked questions and look for answers. You like to ask questions. You are self-motivated. You like to keep busy. 

Qualifications

Required: 

  • Must be an enrolled UC Berkeley undergraduate student for the Spring 2023 semester.

  • Must be able to commit for at least two full semesters (e.g. Spring 2023 and Fall 2023).

  • Must be available to work 10-15 hours per week.

  • REQUIRED: Available work-study funding is required.

Preferred:

  • Ability to work on-site at the D-Lab in the Social Sciences Buliding

  • Ability to communicate and interact professionally with a diverse group of clients and staff.

  • Effective organizational, administrative, and multi-tasking skills.

  • Ability to work productively both in teams and independently.

  • Ability and motivation to learn new skills and technologies.

  • Friendly, approachable, responsible, dependable.

  • Some working knowledge of software in one or more operating systems (Windows, Macintosh).

What you will learn on the job:

  • Customer service and how to deal with unhappy clients.

  • Technical troubleshooting.

  • Problem-solving skills.

  • Technical documentation.

  • Presentation of training materials.

Pay Rate

This is an hourly position. Starting rate is $18 per hour. 

D-Lab is an open, inclusive culture that values diversity and open exchange. We will let you develop leadership in your particular area while working collaboratively with other students and staff.

If you have any questions, please reach out to dlab-frontdesk@berkeley.edu.

Applications are open for Spring 2023 UTech!

Apply here by Sunday, January 15th.