Audiences
- Start Here
- Sign-out and Sign-In to the correct Zoom account
- Alumni
- Newly Admitted Students
- Currently Enrolled Students with Tuition-Related Holds
- Lawrence Berkeley National Lab Interns
- Still having trouble?
- Additional Zoom Information
Start Here
The D-Lab's workshops are freely accessible to those with active UC Berkeley or LBL email addresses and Zoom accounts. UC Berkeley students and faculty can access their institutional Zoom accounts by using their institutional (@berkeley.edu) email address and password to register for an account (you can do so from this page. LBL interns and faculty can find detailed instructions for setting up their Zoom accounts at this helpful webpage. Please be sure that you're attempting to register for and access workshops (and their associated materials) under your institutional email and Zoom accounts.
Zoom will reject any attempt to register for more than 3 workshops at a time. If this happens, you can wait 24 hours and try again.
Once you have made sure that you are using the proper email and Zoom accounts to access your workshop, please provide us with additional information about your issue via this form.
Then you can try the following steps below and if those don't work then send us email with a screenshot of the error to: dlab-frontdesk@berkeley.edu
Sign-out and Sign-in to the correct Zoom account
Registration for D-Lab workshops requires an active institutional email from UC Berkeley or the LBL. D-Lab workshops are hosted mainly via Zoom, and you must use your institutional Zoom account (linked to your institutional email). Even if you have the correct accounts, sometimes you can find yourself logged into the wrong one. Below is a guide on how to ensure that you are signed into the right Zoom account.
1. Log out of Zoom. Go to the Zoom application on your computer, click your profile in the top right corner, and click "Sign out".
2. Click "SSO" to sign into Zoom using your affiliated organization account. For example, if you are from UC Berkeley, you should be signed into Zoom with your @berkeley.edu email. If you are from one of our partner organizations, you should be signed into Zoom with your affiliated email.
You can also follow these instructions provided by campus to make sure you're logged into your UC Berkeley Zoom account: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0013718
Alumni
Unfortunately, alumni are not eligible for UC Berkeley Zoom accounts. Because workshop registration requires an active UC Berkeley (or LBL) Zoom account, this means that alumni are not eligible to register for D-Lab workshops. To see the University's formal statement on this issue, please consult this page.
Newly-Admitted Students (grad or undergrad)
New admits are also assigned a different campus designation and may experience authentication issues when attempting to register. New students are typically able to register for D-Lab workshops beginning on the first day of the semester, usually (but not always) about one week before the first day of instruction. You can try to acquire a UC Berkeley Zoom account to see if registration is possible.
Currently Enrolled Students with Tuition-Related Holds
UC Berkeley IT also, as with alumni and newly-admitted students, assigns these students with a different campus status. Unfortunately, campus systems can also prevent these students from registering.
Lawrence Berkeley National Lab Interns
Please be sure to acquire an LBNL Zoom account. Ensure you are attempting to register on or after the first day of your internship.
Still Having Trouble?
Having trouble connecting to a workshop via Zoom?
- Send us email with a screenshot of the error to: dlab-frontdesk@berkeley.edu
Additional Zoom Information
Campus provides additional information here: https://ucb.service-now.com/kb_view.do?sysparm_article=KBT0012791