Start Here
To get started, please provide additional information via this form:
https://dlab.berkeley.edu/register-help
Then you can try the following steps below and if those don't work then send us email with a screenshot of the error to: dlab-frontdesk@berkeley.edu
Sign-out and Sign-in to the correct Zoom account
To register for our workshops, you MUST be signed into your UC Berkeley Zoom account (or LBL or CZ Biohub account).
1. Log out of Zoom. Go to the Zoom application on your computer, click your profile in the top right corner, and click "Sign out".
2. Click "SSO" to sign into Zoom using your affiliated organization account. For example, if you are from UC Berkeley, you should be signed into Zoom with your @berkeley.edu email. If you are from one of our partner organizations, you should be signed into Zoom with your affiliated email.
You can also follow these instructions provided by campus to make sure you're logged into your UC Berkeley Zoom account: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0013718
Alumni No Longer Eligible
Unfortunately, Alumni and CAA members are not eligible for UC Berkeley Zoom accounts.
https://berkeley.service-now.com/kb_view.do?sys_kb_id=ba1c1f941bcee814f2430ed6624bcbb3
Registration Button goes to Meeting instead of Registration Page
This probably means you are already registered!
If you are already registered, then clicking the "Register" button on an event page will take you directly to the "Zoom Launch meeting" page instead of the "Zoom registation form".
Additional Zoom Information
Campus provides additional information here: https://ucb.service-now.com/kb_view.do?sysparm_article=KBT0012791
Still Having Trouble?
Having trouble connecting to a workshop via Zoom?
- Send us email with a screenshot of the error to: dlab-frontdesk@berkeley.edu